Communication about Pension Changes

Published: 17 December 2018

The FT Adviser reports “The Department for Work & Pensions (DWP) has been ordered to pay a woman £35 after she complained she was not given enough information about the changes in her state pension age. The Independent Case Examiner (ICE) decided not to uphold the woman's complaint that, since 1995, The Pension Service had failed to inform her about the changes, which led to the creation of the Women Against State Pension Inequality (Waspi) campaign. But the examiner found the DWP had no commitment to proactively communicate changes to state pension age to all those individuals affected by it and a personalised forecast was available to the woman on request.” Read the full article